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Privacy

Privacy Policy

Learn how we collect, use, and protect personal data for students, tutors, and visitors.

Last Updated: October 7, 2025

Table of Contents

Overview

Welcome to ClickInst (“ClickInst”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, share, and protect personal information when you use our online tutoring platform, including our website at `clickinst.pro`, mobile applications, and related services (“Services”). By accessing or using the Services, you agree to the practices described here. If you do not agree, please discontinue your use of the Services.

This policy applies to everyone who interacts with the platform, including prospective and enrolled students, parents or guardians, tutors, visitors, and applicants. We comply with privacy regulations in Kuwait, the United Arab Emirates (UAE), and any other jurisdictions in which we operate. When local law requires additional disclosure or consent, we provide contextual notices at the point of collection.

Information We Collect

We collect personal information so we can operate the platform, deliver tutoring experiences, meet legal obligations, and improve our services.

Information You Provide to Us

  • Personal identifiers: Your name, email address, phone number, age or date of birth, preferred language, and account credentials.
  • Profile information: Education level, academic interests, biography details, languages you speak, profile photos, and preferred tutoring subjects or goals.
  • Tutor application data: Qualifications, certifications, teaching experience, professional references, identity documents, background check responses, and any other documentation you choose to upload when applying to tutor on the platform.
  • Payment information: Billing address, payment method details, transaction history, and payout preferences. We rely on trusted payment partners (for example, Stripe) and do not store full card numbers on our systems.
  • Communications: Messages, lesson notes, support requests, feedback, reviews, surveys, recordings or transcripts of support interactions, and any other content you share with us or exchange through the platform.
  • Referral details: Codes or invitation links you use, and (where you provide it) limited contact information for invitees so we can send referral messages and allocate incentives.

Please ensure that the information you provide is accurate and up to date. Let us know promptly if something changes so we can maintain correct records.

Information We Collect Automatically

  • Usage information: Pages visited, features used, searches performed, session duration, actions taken within the platform, and timestamps to help us ensure reliable service and diagnose issues.
  • Device and technical data: IP address, browser type, device type, operating system, device identifiers, network and cookie identifiers, and general location such as city or country derived from your IP address.
  • Cookies and similar technologies: Session cookies, persistent cookies, local storage, and tracking pixels that keep you signed in, remember preferences, and provide analytics or performance insights. See Cookies and Similar Technologies for more detail.

Information from Third Parties

  • Authentication providers: If you sign up or log in via Google, Facebook, or another single sign-on provider, we receive the basic profile information you authorise (for example, name, email, avatar).
  • Payment processors: Our payment partners send us confirmation tokens, transaction details, fraud signals, and payout status so that we can reconcile accounts, issue receipts, and support tutors.
  • Verification and compliance services: Identity verification vendors, background check providers, academic credential evaluators, and other compliance partners share results that help us validate tutor suitability and meet legal obligations.
  • Referrals and affiliates: When another user refers you, we link their account ID to yours to administer programme rewards while limiting what either party can see about the other.
  • Publicly available or permitted sources: Where allowed by law, we may consult public professional profiles, references, or academic records to confirm qualifications, verify identities, or investigate safety concerns.

How We Use Personal Information

  • Deliver and manage the Services: Create and manage user accounts, enable scheduling, facilitate live tutoring sessions, match students with tutors, and operate communication, document-sharing, and classroom tools.
  • Process transactions: Charge for lessons or packages, calculate tutor payouts, provide invoices or receipts, manage refunds, and administer credits or promotions.
  • Provide support and communication: Send confirmations, reminders, service announcements, policy updates, and responses to questions or complaints through email, in-app messaging, SMS (where permitted), or other channels you select.
  • Verify identity and protect safety: Validate tutor credentials, perform background checks (where legal), detect fraud or misuse, enforce our Terms of Use, monitor suspicious behaviour, and investigate disputes.
  • Personalise the experience: Recommend tutors or subjects, tailor dashboard content, remember preferences, and surface relevant resources based on your activity.
  • Improve our services: Analyse aggregated usage trends, debug errors, test new features, perform quality assurance, train support teams, and gather feedback to refine the platform.
  • Marketing and engagement: With your consent where required, send newsletters, announcements, special offers, or surveys. We do not send marketing SMS unless you explicitly agree and we never sell or spam your contact details.
  • Referral programme administration: Track invitations, prevent abuse of referral incentives, confirm whether a referral resulted in an eligible action, and notify referrers of earned rewards without exposing unnecessary personal data.
  • Legal compliance and dispute resolution: Maintain records required for tax, accounting, and reporting obligations; respond to lawful requests; enforce contracts and policies; and defend or exercise legal claims.

How We Share Personal Information

  • Students and tutors: We share only the information necessary to facilitate lessons (for example, name, profile summary, grade level, subject requests). Direct contact details remain hidden unless you choose to disclose them.
  • Service providers: Trusted vendors support hosting, customer support, video conferencing, communications, analytics, marketing tools, authentication, identity verification, payment processing, and security monitoring. Each provider is contractually bound to use data solely for the required service and to protect it appropriately.
  • Affiliates and partners: Where services are delivered with local partners or corporate affiliates, we share information required for support, localisation, compliance, and programme delivery.
  • Referral acknowledgements: When you accept an invitation, we may inform the referrer that their code was used so incentives can be issued. We do not share more about you unless you consent.
  • Legal, safety, and enforcement: We may disclose information to comply with legal obligations, respond to lawful requests, enforce our Terms, prevent fraud or security incidents, or protect the rights, property, and safety of users, ClickInst, or others.
  • Business transactions: If ClickInst is involved in a merger, acquisition, financing, reorganisation, bankruptcy, or sale of assets, personal data may be transferred to a successor entity that is bound to honour this policy or seek consent where law requires it.

We share the minimum information necessary in each situation and require third parties to protect the data they receive.

Cookies and Similar Technologies

We use cookies and comparable technologies to keep you logged in, remember preferences, analyse usage, measure performance, and deliver relevant content. Most browsers allow you to control or disable cookies; however, blocking essential cookies may prevent you from using certain features (for example, signing in or accessing secure areas). For more details about the categories of cookies we use and how to manage your choices, please review our Cookies Policy.

Data Security

We implement technical, organisational, and physical safeguards designed to protect personal information against unauthorised access, disclosure, alteration, or destruction, including:

  • Encryption: Sensitive data is transmitted using TLS/HTTPS and critical fields (such as passwords and tokens) are stored using industry-standard hashing or encryption.
  • Access controls: Only authorised employees and contractors with a legitimate business need may access personal information, and they are bound by confidentiality obligations.
  • Secure infrastructure: We host systems on secure cloud infrastructure, maintain firewalls and intrusion detection, monitor system health, and apply security patches regularly.
  • Monitoring and testing: We log access, watch for suspicious activity, conduct audits or penetration tests as appropriate, and maintain incident response plans.
  • Training and awareness: Team members receive privacy and security training so they can handle data responsibly and respond quickly to potential issues.

Despite our efforts, no online service can guarantee absolute security. If we learn about a data breach that affects your personal information, we will notify you and any relevant authorities in line with applicable laws.

Data Retention

We retain personal information only as long as necessary for the purposes described above or to meet legal, accounting, or reporting requirements. Typical retention periods include:

  • Active accounts: Account details, lesson histories, credits, and related records remain while your account is active so we can deliver services and support.
  • Closed or inactive accounts: If you delete your account or stop using the platform, we retain limited data for a reasonable period (for example, to comply with tax, legal, or fraud-prevention requirements, maintain financial records, or honour outstanding credits). After that period we delete or anonymise remaining data unless a longer retention period is required by law or justified for legitimate interests such as dispute resolution.
  • Tutor applications: When an application is not approved, we may keep the submission (for example, for around one year) in case you reapply or for audit and compliance purposes, unless you request earlier deletion where permitted.
  • Support communications: Customer support interactions are stored until the matter is resolved and for a short time afterwards to monitor quality and handle follow-up requests.
  • Usage analytics: Aggregated or anonymised usage data that no longer identifies individuals may be retained for statistical and product improvement purposes.
  • Legal holds or obligations: We may keep specific information longer if required to resolve disputes, enforce agreements, meet regulatory record-keeping requirements, or cooperate with investigations.

When no legitimate need remains, we securely delete personal information or transform it so that it can no longer be associated with a specific individual.

Your Rights and Choices

Depending on your jurisdiction, you may have the following rights over your personal information:

  • Access and portability: Request a copy of the personal data we hold about you, often in a commonly used electronic format. In many cases you can view or download key profile information directly through your account.
  • Correction: Ask us to rectify inaccurate or outdated information. You can also update certain details yourself through account settings.
  • Deletion: Request deletion of personal data or account closure. We will honour the request unless retention is required for legal, contractual, or legitimate business reasons. When we delete data, we also ask relevant service providers to delete the information they hold on our behalf.
  • Withdrawal of consent: If processing is based on consent (for example, marketing communications or optional data collection), you may withdraw consent at any time without affecting prior lawful processing.
  • Objection and restriction: Object to certain processing (such as direct marketing) or request temporary restriction while we verify concerns or you prefer limited processing over deletion.
  • Complaints: Contact us with any privacy concerns. Depending on your location, you may also lodge a complaint with your data protection authority.

To exercise these rights, please reach out via the contact methods in Contact Us. We may request additional information to verify your identity before fulfilling a request and will respond within the timeframes required by applicable laws.

Children’s Privacy

  • Parental involvement: Users under 18 should have a parent or guardian create and supervise their account. Children under 13 cannot register or provide personal data directly without verifiable parental consent.
  • Tutor expectations: Tutors must keep interactions professional, avoid unnecessary collection of students’ personal information, and refrain from taking conversations off-platform.
  • Monitoring: We encourage parents or guardians to monitor sessions and communications. We may monitor or review interactions where legally permitted for quality and safety.
  • Educational records: Lesson notes, assessments, or progress reports are treated as sensitive educational information and are accessible only to the student, their guardian, relevant tutors, and authorised ClickInst staff.
  • Incident response: If we learn that we collected personal information from a child without the required consent, we will delete it promptly. Please contact us immediately if you believe that has occurred.

International Data Transfers

ClickInst may process personal data on servers located outside your home country. We implement safeguards such as standard contractual clauses, adequacy decisions, or other recognised transfer mechanisms, and we seek explicit consent where required before transferring data to jurisdictions without an adequacy determination.

By using the Services, you acknowledge that your information may be transferred to, stored in, or processed in countries with different data protection laws. Where localisation rules apply, we work to honour those requirements or obtain necessary permissions. Regardless of location, we continue to protect your information with appropriate administrative, technical, and organisational measures.

Updates to This Policy

We may revise this Privacy Policy to reflect changes in our services, legal obligations, or privacy practices. When we make material updates, we update the “Last Updated” date, provide prominent notice, and seek additional consent if required by law. Continued use of the Services after an update signifies acceptance of the revised policy. If you do not agree with the changes, please discontinue use of the Services and contact us so we can discuss options such as deleting your data where permitted.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us:

  • Email: `support@clickinst.pro`
  • Postal mail: ClickInst Privacy Team, [full postal address to be confirmed, e.g., Kuwait City, Kuwait]
  • Support channels: Submit a request through the ClickInst help centre or live chat and indicate that your enquiry relates to privacy.

We strive to respond promptly and appreciate your help in maintaining a safe, respectful learning community.